Privacy Policy

Personal Information We Collect

We may collect the following types of personal information:

• Identification & Contact Details: Name, postal address, email, phone number

• Demographics: Age, date of birth, gender, occupation, employment details

• Payment Information: If applicable, payment or credit card details processed through secure third-party services

• Sensitive Data: Only with your explicit consent and subject to legal protocols

• Service Records & Enquiries: Information about services you use, requests you submit, and our responses

• Tech & Usage Data: IP addresses, browser and operating system details, session and geolocation data, device info, page views, search queries, cookies, browsing behaviour

• Communications: Records of your interactions with our services, including messaging platforms

• Third-Party Data: Any additional details you share via social media, apps, or accounts you link to our platform

• Other Information: Any additional information you or a third party provide to us

Note that some third parties may operate outside of Australian jurisdiction and may not be bound by the APPs. In such cases, you may have limited recourse under Australian privacy law.

Sensitive Information

Sensitive personal data (e.g., health, beliefs, sexual orientation, criminal records) will only be used or disclosed with your explicit consent or as otherwise permitted by law, and strictly for the purposes for which it was collected.

Our Commitment to You

Your information will:

• Be processed fairly, lawfully, and transparently

• Be collected solely for specified purposes and not misused

• Be limited to what is necessary for the intended purpose

• Be maintained accurately and up-to-date where possible — contact us if you need corrections

• Be retained only as long as needed for those purposes

• Be processed securely to guard against unauthorised access or loss

Your Rights

• Your Choice: Providing personal information is voluntary but necessary for service access

• Third-Party Data: If you provide information about another person, you must have their consent

• Opt-Out: To unsubscribe from marketing or stop communications, use provided opt-outs or contact us

• Correction: If your data is incorrect or incomplete, contact us for prompt updates

• Complaints: To lodge a complaint, contact us with details; we’ll investigate and respond promptly. You also have the right to escalate to the OAIC

Links to Other Websites

We may link to external websites; we are not responsible for, nor bound by, their privacy practices.

Amendments

We reserve the right to revise this Privacy Policy anytime. We will notify you of significant changes via email or website notice. The updated policy takes effect once communicated.